https://helpforum.sky.com/t5/Account-Billing/Being-over-charged/m-p/4901716#M244768 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4322781">@Annmarie14</a>&nbsp;wrote:<BR /> <P>Being charged for broadband that won't work</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4322781">@Annmarie14</a>&nbsp;</P> <P>That's correct. Billing doesn't stop during a fault or outage. &nbsp;<BR /><BR />In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />(Unfortunately there’s no such scheme in place for customers in the Republic of Ireland).</P> Tue, 04 Feb 2025 14:24:40 GMT Daniel0210 2025-02-04T14:24:40Z https://helpforum.sky.com/t5/Account-Billing/Being-over-charged/m-p/4901714#M244767 <P>Being charged for broadband that won't work</P><P>&nbsp;</P> Tue, 04 Feb 2025 14:20:52 GMT https://helpforum.sky.com/t5/Account-Billing/Being-over-charged/m-p/4901714#M244767 Annmarie14 2025-02-04T14:20:52Z https://helpforum.sky.com/t5/Account-Billing/Being-over-charged/m-p/4901716#M244768 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4322781">@Annmarie14</a>&nbsp;wrote:<BR /> <P>Being charged for broadband that won't work</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4322781">@Annmarie14</a>&nbsp;</P> <P>That's correct. Billing doesn't stop during a fault or outage. &nbsp;<BR /><BR />In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />(Unfortunately there’s no such scheme in place for customers in the Republic of Ireland).</P> Tue, 04 Feb 2025 14:24:40 GMT https://helpforum.sky.com/t5/Account-Billing/Being-over-charged/m-p/4901716#M244768 Daniel0210 2025-02-04T14:24:40Z