topic Re: Final bill show early termination charges in Account & Billing

Final bill show early termination charges

Lizziebee1988 — Sat, 17 Aug 2024 20:03:35 GMT

I have recently switched to EE broadband from sky.
ee stated they would reimburse the cancellation fees.
i received an email stating cancellation and a table of charges. This wouldn't be accepted by EE as it wasn't the final bill.

I waited for my final bill to be produced.
I downloaded this as PDF.

this was not accepted by ee as doesn't specifically state "early termination debit adjustment"

it just says "debit adjustment"

I have contacted sky and they have stated that this is the normal final bill type and they will not issue me with anything else.

I am at a loss.
I have provided ee with everything I possibly can to prove I have termination fees.
all figures match between the initial cancellation charges notice and my final bill, as well as account numbers.

has anyone else had this issue? I can't be the only one

Re: Final bill show early termination charges

Katherineclarke — Fri, 23 Aug 2024 13:25:40 GMT

I have also switched providers and have been told there is a termination charge. Did you actually speak to a human being at Sky and if so, how did you do it.

Re: Final bill show early termination charges

caesarome — Fri, 23 Aug 2024 15:23:20 GMT

@Katherineclarke

Were you in a contract when you switched providers ?

Re: final bill show early termination charges

Katherineclarke — Fri, 23 Aug 2024 16:41:45 GMT

Yes. I assumed my new supplier (virgin) would inform Sky, but apparently they don't do that any more. My account is showing a zero balance and I don't know how to pay the termination amount. I'd really like to speak to a human, but every phone number I have tried is connected to a robot.

Re: final bill show early termination charges

PandJ2020 — Fri, 23 Aug 2024 17:03:27 GMT

@Katherineclarke wrote:
Yes. I assumed my new supplier (virgin) would inform Sky, but apparently they don't do that any more.

They never have - Virgin cannot perform a 'line takeover' as they are not OpenReach infrastructure.

@Katherineclarke wrote:
I'd really like to speak to a human, but every phone number I have tried is connected to a robot.

Does the robot think you have an outstanding balance?

Re: final bill show early termination charges

Katherineclarke — Fri, 23 Aug 2024 17:54:53 GMT

No - it says I have a zero balance. Not sure if the email allegedly from Sky is a scam.

Re: final bill show early termination charges

caesarome — Fri, 23 Aug 2024 18:18:01 GMT

@Katherineclarke wrote:

Yes.

If you were in a contract so you left before the minimum term has finished then Sky are within their rights to charge you an early termination charge as per this:

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

Re: final bill show early termination charges

Addie15 — Sat, 24 Aug 2024 07:26:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Katherineclarke.

Re: final bill show early termination charges

Addie15 — Mon, 26 Aug 2024 07:56:27 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Final bill show early termination charges

Katherineclarke — Mon, 26 Aug 2024 08:11:05 GMT

How do I pay this?

Re: Final bill show early termination charges

caesarome — Mon, 26 Aug 2024 08:14:33 GMT

@Katherineclarke

You were sent a private chat message as per the posts above but apparently you failed to respond to it so do you want the chat message via the bubble sent again and if so will you be able to respond ?

Re: Final bill show early termination charges

tania+gane — Fri, 29 Nov 2024 07:40:00 GMT

Yep , same problem , EE not accepting the bill format that SKY have sent me . And SKY refusing to send in any other format. So frustrating.

Re: Final bill show early termination charges

Jane154 — Tue, 04 Feb 2025 13:45:10 GMT

Did you mange to get this sorted I'm having the same problem?

Re: Final bill show early termination charges

Finalbill — Wed, 18 Mar 2026 11:45:56 GMT

I am having exactly the same issues as you I cannot get a final bill showing the early redemption charges along with my name and address everything I can find on the MySky app. I have screenshot and sent to EE but it is not enough and I am now running out of time. Has anyone managed to resolve this

Re: Final bill show early termination charges

PandJ2020 — Wed, 18 Mar 2026 11:53:17 GMT

@Finalbill wrote:
... on the MySky app.

Log in via a web browser and download the final bill as PDF. This is the only format Sky provide - and the other providers know this!