topic Re: Credit Refund in Account & Billing

Credit Refund

Matbar — Tue, 04 Feb 2025 09:31:33 GMT

Hi, Left Sky at the start of last December and have £34 in credit in the account. How do I get this refunded to my bank account?

Thanks.

Re: Credit Refund

caesarome — Tue, 04 Feb 2025 09:32:43 GMT

@Matbar

Can you confirm that your payment method is still in place ?

Re: Credit Refund

Matbar — Tue, 04 Feb 2025 09:39:32 GMT

@caesarome

Yes, It looks like it's still in place, the details are there if I were to add a new payment method.

Re: Credit Refund

caesarome — Tue, 04 Feb 2025 09:47:38 GMT

@Matbar

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Matbar — Tue, 04 Feb 2025 09:49:15 GMT

@caesarome

Thank you.