topic Re: Additional £80 payment in Account & Billing

Additional £80 payment

Helen200 — Mon, 03 Feb 2025 13:00:39 GMT

I have a sky broadband contract which is due to end in March. Sky have tried to take £80 additional to my monthly payment. I cancelled this payment as I didn't know what it is for. The amount due is now £90. What is this additional payment for?

Have tried calling but cannot speak to anyone

Re: Additional £80 payment

caesarome — Mon, 03 Feb 2025 13:05:22 GMT

@Helen200

If you cdon't moser this bill to a previous one which you can do via the MySky app or online here what is different:

https://www.sky.com/bill/tv-broadband-talk

Cancelling your payment isn't a good idea because if Sky can't take the payment then your broadband might be suspended until it is paid.

Re: Additional £80 payment

PandJ2020 — Mon, 03 Feb 2025 14:38:57 GMT

@Helen200 wrote:
I have a sky broadband contract which is due to end in March.

No, your contract does not end in March. Your contract only ends when you switch/cancel.

Only 'in contract' discounts end.

You also pay monthly in-advance so additional costs could be the undiscounted portion?