topic Re: Fraud in Account & Billing

Fraud

KMM1 — Sun, 02 Feb 2025 14:53:52 GMT

Recently received a bill for sky mobile services! I don't have a sky mobile. I phoned twice and reported it and I was promised a call back within 48hrs. No call back received and I keep receiving payment chasing letters! How do I get sky to sort this issue!!

Re: Fraud

SKY1992bf — Sun, 02 Feb 2025 14:59:15 GMT

@KMM1 are these letters from sky or debt collection agency's , and are they personally addressed to you? Have you ever had a sky mobile account?

Re: Fraud

KMM1 — Sun, 02 Feb 2025 15:21:23 GMT

They are from sky! Yes personally addressed to me, but I don't have any Sky mobile or services! Getting really worried about it as sky aren't doing anything about it!

Re: Fraud

GD1 — Sun, 02 Feb 2025 15:31:40 GMT

@KMM1 You'll need to persost in calling Sky as we are customers. https://www.sky.com/help/home/your-account/support-with-fraud/account-takeover/articles/account-takeover

Re: Fraud

SKY1992bf — Sun, 02 Feb 2025 15:33:16 GMT

@KMM1 have you reported to the police and got a reference number as sky are unlikely to help with this with it because as far as they are concerned someone is legitimately using services brought by someone using your details

Re: Fraud

KMM1 — Sun, 02 Feb 2025 15:34:30 GMT

Think I'll have to involve the police! Sky are not at all helpful!

Re: Fraud

SKY1992bf — Sun, 02 Feb 2025 15:38:04 GMT

@KMM1 wrote:
Think I'll have to involve the police! Sky are not at all helpful!

@KMM1 I agree but check out the link posted by @GD1 first in case it gives information that would help when calling sky

Re: Fraud

Denis18 — Tue, 18 Feb 2025 16:41:19 GMT

Someone keeps hacking into my sky account and this person is changing my prescription and adding on my bill how do I report this

Re: Fraud

nolte — Tue, 18 Feb 2025 22:17:05 GMT

@Denis18 wrote:
Someone keeps hacking into my sky account and this person is changing my prescription and adding on my bill how do I report this

Have you changed your password and pin numbers since this happened?

Also if you use the same password on any other site as with Sky, also change these.