topic Re: Cancellation in Account & Billing

Cancellation

Bianca11 — Fri, 31 Jan 2025 22:00:03 GMT

id like to cancel my sky broadband

Re: Cancellation

Daniel0210 — Sat, 01 Feb 2025 03:23:18 GMT

@Bianca11
If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Cancellation

Bianca11 — Sat, 01 Feb 2025 07:01:51 GMT

Ok that's fine

Can we proceed with the cancellation as I am moving out of the property at the end of this month.

please can you cancel my next direct debit and we can proceed with the cancellation

thanks very much for your service

kind regards

bianca

Re: Cancellation

Daniel0210 — Sat, 01 Feb 2025 07:06:01 GMT

@Bianca11
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. You need to call Sky.

Re: Cancellation

PandJ2020 — Sat, 01 Feb 2025 09:03:20 GMT

@Bianca11 wrote:
thanks very much for your service

...it was another customer telling you the process!