topic Re: Payment in Account & Billing

Payment

James377 — Fri, 31 Jan 2025 21:54:24 GMT

My payment was supposed to come out 28th but I don't get paid till the 15th I've tried to change it but with no success

Re: Payment

MarkGoldsmith — Fri, 31 Jan 2025 22:29:38 GMT

If you are a new customer you can't change the date until after you have paid your first bill.

Also the payment date would change from

the following bill. This is because changing the payment date completely recalculated your bill, so the next bill would likely cost more due to it covering longer than a one month period. Bills are generated 14 days before the billing date therefore if you have a billing date of 28th, you would need to change the payment date before 14tj of that month in order for it to take effect for that month.

Re: Payment

James377 — Fri, 31 Jan 2025 22:55:58 GMT

Well I can't pay it till the 15th I told them when I took it out so I will phone up then and pay whatever it is and change the date then hopefully

Re: Payment

caesarome — Sat, 01 Feb 2025 05:40:32 GMT

@James377

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt could your services be restricted so should this happen you will need to pay what you owe in full and setup your payment method before your services will be restored.

If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.

You can change your billing date once the first two bills have been paid.

Re: Payment

PandJ2020 — Sat, 01 Feb 2025 09:02:16 GMT

@James377 wrote:
Well I can't pay it till the 15th I told them when I took it out so I will phone up then and pay whatever it is and change the date then hopefully

The payment will likely be reattempted 10 days after the first failure. If the collection fails then you will incur a late payment charge and your service will be restricted. Also, depending on your contract the missed payment may be reported on your credit file.