topic Re: Payment holiday in Account & Billing

Payment holiday

Liz105 — Fri, 31 Jan 2025 15:00:40 GMT

Hello I was wondering if I could have a payment holiday for my sky glass so I can catch up on my arrears please

Re: Payment holiday

Daniel0210 — Fri, 31 Jan 2025 15:08:54 GMT

See this link on the payment holiday scheme. To be honest I'm not sure if it can be applied if you're already in arrears

https://www.sky.com/help/articles/sky-payment-holiday

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If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not normally reinstate your services. On rare occasions they will allow you to carry over up to £25 to the next month but that is based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its also worth mentioning that you can’t cancel whilst restricted.

Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

Re: Payment holiday

Liz105 — Fri, 31 Jan 2025 15:07:59 GMT

I have already seen that link it said to phone up or speak on here

Re: Payment holiday

Daniel0210 — Fri, 31 Jan 2025 15:10:37 GMT

@Liz105

I have already added to the reply above. Are your services restricted? If they are then you won't be able to speak with Sky as detailed above.

Re: Payment holiday

Liz105 — Fri, 31 Jan 2025 15:11:28 GMT

No my services are not restricted

Re: Payment holiday

Daniel0210 — Fri, 31 Jan 2025 15:13:01 GMT

@Liz105 wrote:

No my services are not restricted

@Liz105

Then presumably you're not in arrears with your Sky bill so give Sky a call. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Re: Payment holiday

Liz105 — Fri, 31 Jan 2025 15:13:58 GMT

Ok thank you

Re: Payment holiday

Millwall49 — Fri, 14 Aug 2026 18:11:51 GMT

Can I have a payment holiday I'm a pensioner and finding it difficult on

Re: Payment holiday

caesarome — Fri, 14 Aug 2026 18:25:29 GMT

@Millwall49

A payment holiday only applies to a Sky Mobile and a Sky Glass TV so if you are paying for either of these then you need to contact Sky about this:

https://www.sky.com/help/articles/sky-loan-term-extension

For anything else this does not apply so if you are struggling call them to see what they say.

Re: Payment holiday

Daniel0210 — Fri, 14 Aug 2026 18:26:28 GMT

@Millwall49

There's a payment holiday ~ and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday.

And there's a loan extension ~ but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension

Re: Payment holiday

Millwall49 — Fri, 14 Aug 2026 18:45:49 GMT

Have I received holiday payment scheme

Re: Payment holiday

Millwall49 — Fri, 14 Aug 2026 18:47:21 GMT

I have sky glass

Re: Payment holiday

Daniel0210 — Fri, 14 Aug 2026 18:49:40 GMT

@Millwall49 wrote:

Have I received holiday payment scheme

@Millwall49

Not unless you've applied for it by speaking to Sky.

Your duplicate post on another thread has been removed to prevent duplicate replies.

Re: Payment holiday

caesarome — Fri, 14 Aug 2026 18:51:39 GMT

@Millwall49 wrote:

I have sky glass

Then @Millwall49 you need to get in touch with Sky click this link:

https://www.sky.com/help/articles/sky-loan-term-extension

On it go right to the bottom and select the No, I still need help button, then tick the small box > select the Get in touch button and use the chat service or phone number shown,

Holiday payment

Millwall49 — Wed, 19 Aug 2026 09:42:57 GMT

When does my holiday payment start

Re: Holiday payment

MightyQuinn — Wed, 19 Aug 2026 09:46:33 GMT

@Millwall49 wrote:
When does my holiday payment start

Hi @Millwall49 No idea, please see Welcome below.

Re: Holiday payment

MarkGoldsmith — Wed, 19 Aug 2026 10:09:38 GMT

@Millwall49 wrote:
When does my holiday payment start

@Millwall49 Worth noting:payments holidays are for the hardware purchased under the credit agreement and don't apply to the monthly subscription costs for the actual service.