topic Re: Credit refund in Account & Billing

Credit refund

Georgitmc3998 — Fri, 31 Jan 2025 12:10:34 GMT

I have a direct debit coming out 1 feb for £168.40. I have paid £83 this morning thinking it would come off this bill. Can I refund this £83 credit.

Re: Credit refund

GD1 — Fri, 31 Jan 2025 12:23:06 GMT

@Georgitmc3998 It won't be refunded until it shows as a credit, you'll need to wait for the Direct Debit to be collected from your bank.

Re: Credit refund

Daniel0210 — Fri, 31 Jan 2025 12:30:38 GMT

@Georgitmc3998
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit has been taken (and cleared), a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay towards your next bill so on that bill date less money should be taken from your bank account. I would recommend not making manual payments unless requested to by Sky.

Re: Credit refund

caesarome — Fri, 31 Jan 2025 13:02:05 GMT

As the first is a Saturday @Georgitmc3998 the earliest that bill will be taken will be on Monday.

As stated above you don't need to make manual payments as you have done and especially not the day before your billing date.