topic Re: Credit refund after acct closed. in Account & Billing

Credit refund after acct closed.

Jules601 — Fri, 31 Jan 2025 10:55:41 GMT

Hi,

Can anyone tell me how do I get my credit refund, please, as my account has been closed?

I was told that I have £62 to be refunded by a sky employee, at the beginning of January.

I have sent all the equipment back, but still not heard anything from them!

Everytime i try to ring them, they either don't answer or I get cut off!

Thanks!

Jules.

Re: Credit refund after acct closed.

Daniel0210 — Fri, 31 Jan 2025 11:29:24 GMT

@Jules601 wrote:
as my account has been closed?

@Jules601

The question mark suggests you're unsure. Have you cancelled your subscription and received an acknowledgment email from Sky?

Re: Credit refund after acct closed.

Jules601 — Fri, 31 Jan 2025 11:39:21 GMT

Yes, I cancelled in December and had an email confirmation.

Re: Credit refund after acct closed.

Daniel0210 — Fri, 31 Jan 2025 11:41:05 GMT

@Jules601
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund after acct closed.

Jules601 — Fri, 31 Jan 2025 11:53:34 GMT

The payment method was cancelled when the account was closed.

I can't see the amount, but was told that my credit was £62.

My account was closed 16th Dec 24.

Re: Credit refund after acct closed.

Daniel0210 — Fri, 31 Jan 2025 12:22:32 GMT

@Jules601

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund after acct closed.

Jules601 — Fri, 31 Jan 2025 13:21:47 GMT

Thank you! 😊

Re: Credit refund after acct closed.

Mark39 — Fri, 31 Jan 2025 13:28:23 GMT

@Jules601 you might want to reinstate your payment method before you speak to Sky, as that's the way the refund will reach your bank/card account. If you don't Sky will have to raise a cheque which will tak (much) longer.

Re: Credit refund after acct closed.

Greenfingers001 — Fri, 31 Jan 2025 14:46:50 GMT

Thanks for escalating this. We’ve sent @Jules601 an invite to chat.