topic Re: Over paid in Account & Billing

Over paid

Alice44 — Fri, 31 Jan 2025 09:04:35 GMT

I have over paid on my account can I have refund please for this

Re: Over paid

Mark39 — Fri, 31 Jan 2025 09:09:19 GMT

Don't make manual payments. Leave it to your direct debit or monthly card payment.

Does your Sky account show that you're in credit?

Re: Over paid

Alice44 — Fri, 31 Jan 2025 09:13:44 GMT

Hi yes it does

Re: Over paid

caesarome — Fri, 31 Jan 2025 10:07:41 GMT

@Alice44

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Over paid

Alice44 — Fri, 31 Jan 2025 10:09:10 GMT

Ok thank you

Re: Over paid

Greenfingers001 — Fri, 31 Jan 2025 14:43:46 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147