topic Need refund in Account & Billing

Need refund

Kelly196 — Thu, 30 Jan 2025 21:33:44 GMT

I cancelled my broadband in November and my account is in credit which hasn't been returned. My payment details are still on the account. Can I have a refund organised?

Re: Need refund

caesarome — Thu, 30 Jan 2025 21:42:08 GMT

@Kelly196

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Need refund

Kelly196 — Thu, 30 Jan 2025 21:43:21 GMT

Great, thank you so much for your help!

Re: Need refund

Tom-W19 — Fri, 31 Jan 2025 14:37:37 GMT

Thanks for escalating. We've sent an invite to @Kelly196.