topic Bill received 5 months after leaving in Account & Billing

Bill received 5 months after leaving

AngryExCustomer — Thu, 30 Jan 2025 20:07:55 GMT

I've just received a bill for £93.50 5 months after leaving Sky. All equipment has been returned, account closed and all bills settled.

I haven't had anything else from Sky since I closed the account not have I heard anything from them.

I've tried calling the numbers provided, but unless I pay the bill, I can't get through to speak to anyone!

I'm not paying a bill that isn't valid just to speak to someone about the bill in question. There's got to be another way to actually speak to someone?

The chat is useless too, they say on there I have to pay to speak to someone, which is an absolute joke.

Any help or advice would be gratefully received!

Re: Bill received 5 months after leaving

GD1 — Thu, 30 Jan 2025 20:10:14 GMT

@AngryExCustomer On the bill what are the charges for? It will, show any dates/periods etc

Re: Bill received 5 months after leaving

AngryExCustomer — Thu, 30 Jan 2025 20:14:09 GMT

It says they're restricting my services. Logged on and it says its for TV package for January!

Re: Bill received 5 months after leaving

Daniel0210 — Thu, 30 Jan 2025 20:27:32 GMT

@AngryExCustomer

Which service(s) did you cancel?

How did you cancel?

Did Sky send you an email acknowledging the cancellation?