topic Re: To re issue expired cheque in Account & Billing

To re issue expired cheque

Barry115 — Thu, 09 Jan 2025 19:14:22 GMT

I moved house and mail was forwarded to me containing a refund cheque from sky, which is out of date. Can I get another cheque issued

Re: To re issue expired cheque

caesarome — Thu, 09 Jan 2025 19:27:02 GMT

@Barry115

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: To re issue expired cheque

Mr+Flibbles+86 — Fri, 10 Jan 2025 13:14:23 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 15:41:56 GMT

Can someone from sky ireland please get in touch with Mr.

Thanks

Re: To re issue expired cheque

Mark39 — Thu, 30 Jan 2025 15:49:02 GMT

What was the outcome of the chat with the Messaging team?

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 15:54:22 GMT

Nothing. Haven't succeeded in getting in touch with anyone from sky 🤔

Re: To re issue expired cheque

Daniel0210 — Thu, 30 Jan 2025 15:56:37 GMT

@Barry115

A chat invite was sent to you on 10 January (post 3 above).

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 15:57:41 GMT

It expired before I saw it.

Re: To re issue expired cheque

caesarome — Thu, 30 Jan 2025 16:05:04 GMT

@Barry115

This probably happened because you didn't respond within the 48 hour timescale as per my post so do you want to try again and if so will you be able to respond within the 48 hours ?

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 16:10:35 GMT

I saw it too late. If you can try again I would appreciate it. I'll keep my email open.

Thanks

Re: To re issue expired cheque

caesarome — Thu, 30 Jan 2025 16:16:39 GMT

@Barry115

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 16:19:35 GMT

Thank you for your help 🙏

Re: To re issue expired cheque

Anonymous — Thu, 30 Jan 2025 16:30:02 GMT

@Barry115 Cheques are usually valid for up to 6 months. If it was out of date by the time it was redirected to you, I'd raise a complaint with the organisation handling your redirection!

Re: To re issue expired cheque

Barry115 — Thu, 30 Jan 2025 16:32:58 GMT

It was sent to my old address. It was by chance I got it at all. I need to get it reissued.

Regarding a sky cheque.

Barry115 — Fri, 31 Jan 2025 11:02:06 GMT

Is there a physical address for sky as I need to return a cheque.

Thanks

Re: To re issue expired cheque

Greenfingers001 — Fri, 31 Jan 2025 11:42:30 GMT

Thanks for escalating this. We’ve sent @Barry115 an invite to chat.

Re: To re issue expired cheque

caesarome — Fri, 31 Jan 2025 13:05:45 GMT

@Barry115

You have now been sent the chat invite so you should see it at the bottom of this page so to start you need to type into it.

Cheque refund from sky.

Barry115 — Tue, 11 Mar 2025 16:37:45 GMT

I was chatting with sky Ireland about acheque they were to reissue. To date I am none the 2iser as to what is happening. I just need confirmation as to what's happening

Re: Cheque refund from sky.

Mark39 — Tue, 11 Mar 2025 16:41:01 GMT

As customers here, same as you, we don't know either, I'm afraid. You would need to speak directly to Sky again.

Re: Cheque refund from sky.

Barry115 — Tue, 11 Mar 2025 16:44:42 GMT

Thank you for you're reply. The last time someone on this forum put me in touch with sky. I don't know how to contact them directly?