topic Re: Account in credit after contract ended, refund needed in Account & Billing

Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:18:58 GMT

I cancelled my account (contract ended on 24 January 2025), and Sky credited my bank account on 28 January 2025. How can I get this credit refunded? Thank you.

Re: Account in credit after contract ended, refund needed

Daniel0210 — Wed, 29 Jan 2025 20:21:41 GMT

@Michael217

Your post is unclear as you said

@Michael217 wrote:

Sky credited my bank account on 28 January 2025.

So, refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Account in credit after contract ended, refund needed

caesarome — Wed, 29 Jan 2025 20:23:00 GMT

@Michael217 wrote:

and Sky credited my bank account on 28 January 2025.

I presume you mean that there is a credit on your account ?

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:25:51 GMT

Yes, Sky has credited a new monthly fee on my bank account.

Re: Account in credit after contract ended, refund needed

Daniel0210 — Wed, 29 Jan 2025 20:27:08 GMT

@Michael217

Do you mean there is a credit on your Sky account?

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:29:18 GMT

Credit on my bank account after my contract ended

Re: Account in credit after contract ended, refund needed

caesarome — Wed, 29 Jan 2025 20:30:54 GMT

A credit doesn't appear on your bank account as it should appear on your Sky bill so is this where you are seeing this ?

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:31:14 GMT

It’s currently showing as a credit on your Sky account and credited on my bank account.

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:34:49 GMT

The amount charged by Sky showed on my online bank account.

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 20:52:30 GMT

Sorry for any confusion in my previous description.

My contract ended on 24 January 2025, and I switched to another broadband service provider on 25 January 2025. Sky credited my bank account on 28 January 2025. I would like to know how to get this credit refunded and avoid any further credits in the future, as I have stopped using Sky's service since 24 January 2025. My payment is still active; how can I get the refund to my bank account?"

Re: Account in credit after contract ended, refund needed

caesarome — Wed, 29 Jan 2025 22:03:04 GMT

@Michael217 wrote:

Sky credited my bank account on 28 January 2025.

You keep saying this as this is where the confusion is, so lets start again:

Do you see a credit here:

https://www.sky.com/bill/tv-broadband-talk

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 22:08:01 GMT

Yes, I did

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 22:09:50 GMT

Yes, I see a credit here

Re: Account in credit after contract ended, refund needed

caesarome — Wed, 29 Jan 2025 22:12:13 GMT

@Michael217

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Account in credit after contract ended, refund needed

Michael217 — Wed, 29 Jan 2025 22:13:48 GMT

Thank you very much for your help indeed.

Re: Account in credit after contract ended, refund needed

Greenfingers001 — Thu, 30 Jan 2025 13:05:33 GMT

Thanks for escalating this. We’ve sent @Michael217 an invite to chat.