topic Re: First Bill in Account & Billing

First Bill

Allen14 — Wed, 29 Jan 2025 13:42:45 GMT

Is it possible for the bill to be paid in installments

Re: First Bill

Daniel0210 — Wed, 29 Jan 2025 13:44:43 GMT

No. It has to be paid in it's entirety.

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: First Bill

Allen14 — Wed, 29 Jan 2025 13:58:12 GMT

because my talk bill was £105, they agreed to take £24 then me pay £10 per month, i have now not used home phone taken it out using our own mobiles

Re: First Bill

Allen14 — Wed, 29 Jan 2025 14:00:05 GMT

r will they take the full amount out?

Re: First Bill

Daniel0210 — Wed, 29 Jan 2025 14:00:21 GMT

@Allen14

That is not a normal payment plan acceptable to Sky. Sky don't usually allow payment plans on active accounts.

Re: First Bill

Allen14 — Wed, 29 Jan 2025 14:01:49 GMT

all i am paying is £15 for sky stream and £24 for broaband

Re: First Bill

Allen14 — Wed, 29 Jan 2025 14:03:15 GMT

is this a con , I am unable to contact them by phone or on line?

Re: First Bill

Daniel0210 — Wed, 29 Jan 2025 14:04:38 GMT

@Allen14 wrote:

Is it possible for the bill to be paid in installments

@Allen14

This was your original post. The answer to that is no. Now you're saying Sky have made some kind of arrangement with you and the reply to that is it is not something Sky allow.

Re: First Bill

Allen14 — Wed, 29 Jan 2025 14:08:09 GMT

so why did they tell me on the phone when I contacted the, the adviser said " it will be OK for the £24 to be deducted via debit card and that for me to pay off the rest by £10 on top untill it is paid"

Re: First Bill

Allen14 — Wed, 29 Jan 2025 14:15:49 GMT

that does not detract from the wrong information they gave me, I need to speak to a UK adviser

Re: First Bill

Daniel0210 — Wed, 29 Jan 2025 14:22:47 GMT

@Allen14
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Alternative means of contact are:
(a) through the Sky Virtual Assistant on the same page - depending on your query, which can connect you with a live agent virtually if necessary or provide you with the contact number or
(b) via Skys social media sites (the links are at the bottom of this page).