topic Hard search applied by Sky in Account & Billing

Hard search applied by Sky

Emma367 — Wed, 29 Jan 2025 10:18:47 GMT

I have had a hard search applied to my credit report by Sky. I have not applied for any credit. I have sent an email which has not been responded to. I have called sky this morning and been cut off twice. I am exceptionally busy and really need this sorting out.

Re: Hard search applied by Sky

Mark39 — Wed, 29 Jan 2025 10:22:01 GMT

I'm afraid, as we're customers here, there's not much we can do. You'll need to find time to call again or raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Hard search applied by Sky

caesarome — Wed, 29 Jan 2025 10:23:28 GMT

@Emma367

If you haven't placed an order for a Sky Mobile device or a Sky Glass TV then you will have to call Sky about this,

https://www.sky.com/help

Re: Hard search applied by Sky

Emma367 — Wed, 29 Jan 2025 10:26:10 GMT

I have called them and been cut off twice, and have sent an email.

Re: Hard search applied by Sky

Daniel0210 — Wed, 29 Jan 2025 10:45:46 GMT

@Emma367

Sky don't use email for general communication so you're unlikely to receive a reply by that method.