topic Re: Recent telephone call re package renewal in Account & Billing

Recent telephone call re package renewal

Sylvia12 — Tue, 28 Jan 2025 15:56:35 GMT

Confused as to why my recent attempt to discuss a renewal package triggered quite a rude response to say you may be disconnecting my service. Confusing as you have had my payment and I am still in negotiations.

I severed the telephone negotiations as your rep would not listen and kept insisting I take out broadband even though I assured her I could not. Also, because the price quoted is above what I expected so it becme necessary for me to discuss it with my family before making a decission.

I would appriciate it if you could let me know why this has triggered so much animosity to a customer of over 30 years.

Kind regards

Re: Recent telephone call re package renewal

GD1 — Tue, 28 Jan 2025 16:24:11 GMT

@Sylvia12 You're not contacting Sky customer services by posting in the community, your post has al;so been moved from the email section as that is not an email route to Sky.

I'm afraid with the best will in the world no one can know why an adviser spoke to you in such a manner. You're asking a question no one can possibly answer.

Re: Recent telephone call re package renewal

MarkGoldsmith — Tue, 28 Jan 2025 16:30:35 GMT

@Sylvia12 wrote:
Confused as to why my recent attempt to discuss a renewal package triggered quite a rude response to say you may be disconnecting my service. Confusing as you have had my payment and I am still in negotiations.

I severed the telephone negotiations as your rep would not listen and kept insisting I take out broadband even though I assured her I could not. Also, because the price quoted is above what I expected so it becme necessary for me to discuss it with my family before making a decission.

I would appriciate it if you could let me know why this has triggered so much animosity to a customer of over 30 years.

Kind regards

@Sylvia12 if you weren't happy with how a rep spoke to you on the phone i'd suggest raising an official complaint with Sky via the process detailed here: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Recent telephone call re package renewal

PandJ2020 — Tue, 28 Jan 2025 16:36:10 GMT

@Sylvia12 wrote:
Also, because the price quoted is above what I expected so it becme necessary for me to discuss it with my family before making a decission.

Anecdotally, the offered price is only available at the time offered. If you call back later it may not be available again.

If it's more than you expect then simply give notice to cancel? That might extract a better offer.

Re: Recent telephone call re package renewal

Forestwalker — Fri, 14 Mar 2025 17:13:17 GMT

I've just had a similar experience. Called up to discuss renewing TV, but BB and phone which have all come to an end this month. I got through to an Indian call centre which was very loud and the woman asked me 4 times for my address (I'm in Wales which doesn't help). I told her the purpose of the conversation and she starts trying to sell me products I didn't want and getting annoyed when I said I didn't want or need them. I've been a customer probably longer than most of the people in the call centre have been alive. Their CS used to be excellent but now it's just badgering you.

I decided to give up and put the phone time and immediately got a text message saying the line was dropped, they tried to call me back and were processing a refund for disruption of service! 😳

Is there a site comparing Sky, Now and other UK streaming services as Sky prices continue to rise whilst I watch Les and less.