topic Re: Refund advance payment in Account & Billing

Refund advance payment

Khakendra — Tue, 28 Jan 2025 03:02:03 GMT

My plan was cancelled by you after being approved and paying the 114£ deposit and to date I have not received my money back and this has been more than 30 days

Re: Refund advance payment

Daniel0210 — Tue, 28 Jan 2025 03:25:41 GMT

@Khakendra

Was this a failed purchase of a Sky mobile device?

Re: Refund advance payment

caesarome — Tue, 28 Jan 2025 09:32:33 GMT

@Khakendra

You will have to call Sky to chase this up with them.

Re: Refund advance payment

Khakendra — Tue, 28 Jan 2025 10:49:56 GMT

First they accepted my order and mailed me about delivery time. I was waiting but then i got mail that your order returned back to sky. After then I visited sky almost 4/5 times. They told me they submitted my refund process but I didn't get any refund

Re: Refund advance payment

Khakendra — Tue, 28 Jan 2025 10:51:34 GMT

They didn't receive my call and I visited almost 4/5 times.... its not workiing

Re: Refund advance payment

caesarome — Tue, 28 Jan 2025 10:58:58 GMT

If they have processed your refund it can take up to 5 working days to appear in your account so if it has been more than this then you will need to call them again.