topic Re: Need an engineer in Account & Billing

Need an engineer

Gaz0 — Mon, 27 Jan 2025 16:22:39 GMT

I call sky Saturday morning as have no signal said the could not get an engineer out as system was down called again today and told me the same so a company that is in the technical industry that can't get a hold of an engineer amazed me so don't no how long will need to wait as they told me nothing can de done shocking service.

Re: Need an engineer

PandJ2020 — Mon, 27 Jan 2025 16:35:15 GMT

It could be weeks.

You may wish to see if a local firm can do it quicker (for a charge of course).

Sky may consider a credit once your service is restored.

Re: Need an engineer

Daniel0210 — Mon, 27 Jan 2025 16:35:59 GMT

@Gaz0

Yours is the first post I've seen on here suggesting this.

What issue are you having so we know whether it's a Sky engineer or a broadband engineer that's required?

Re: Need an engineer

Gaz0 — Mon, 27 Jan 2025 16:45:08 GMT

Hi its the tv

Re: Need an engineer

Daniel0210 — Mon, 27 Jan 2025 16:47:12 GMT

@Gaz0

As @PandJ2020 has correctly pointed out, due to the two recent storms the wait for an actual engineer is likely to be lengthy I'm afraid.

Re: Need an engineer

martswain — Tue, 28 Jan 2025 15:18:34 GMT

A couple of Facebook posts in my local town suggest that the current wait time for a Sky satellite engineer is 4-5 weeks, the storm hit hard here last weekend.