topic Refund in Account & Billing

Refund

Kernster66 — Sun, 26 Jan 2025 01:20:57 GMT

Hi, I cancelled my subscription and returned the box etc but I haven't received the refund yet, please could someone help

Thank you

Helen kern

Re: Refund

Daniel0210 — Sun, 26 Jan 2025 04:37:41 GMT

@Kernster66
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish, although there will be a delay over the weekend.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund

Tom-W19 — Sun, 26 Jan 2025 11:55:06 GMT

Hi @Kernster66

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147