topic Re: Returned equipment is lost in Account & Billing

Returned equipment is lost

Kieran39 — Sat, 25 Jan 2025 19:45:24 GMT

My contract ended in October and I sent my equipment back pretty much as soon as I received the box. Now I got an email chasing me for £53 because my equipment wasn't received. I can't find the receipt as it was so long ago and I don't know what I can do as I can't afford to pay for this nor I have the equipment to send again.
Any ideas?

Re: Returned equipment is lost

Daniel0210 — Sat, 25 Jan 2025 20:12:24 GMT

@Kieran39
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse.

If you have the proof it should be fairly straightforward for the Messaging Team on here however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Re: Returned equipment is lost

Kieran39 — Sat, 25 Jan 2025 21:15:50 GMT

Do we know How do I contact right person in sky? I seem to be going round in circles

Re: Returned equipment is lost

caesarome — Sat, 25 Jan 2025 22:16:09 GMT

@Kieran39

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Returned equipment is lost

Tom-W19 — Sun, 26 Jan 2025 15:07:02 GMT

Thanks for escalating. We've sent an invite to @Kieran39.