topic Re: Outstanding payment for cancelled Disney + restricting account in Account & Billing

Outstanding payment for cancelled Disney + restricting account

PS8 — Mon, 28 Oct 2024 17:11:46 GMT

I cancelled Disney + but didn't realise that two payments weren't made as had cancelled the card. The subscription has ended but I owe £21.98 and no idea how to pay. This is restricting my account from viewing mobile phones. I think the problem is that Disney + was through sky marketplace. My regular sky bill continues to be paid and has nothing outstanding. How do I pay and unrestrict my account. A message pops up when I go into marketplace subscriptions advising of the outstanding amount

Re: Outstanding payment for cancelled Disney + restricting account

caesarome — Mon, 28 Oct 2024 17:14:34 GMT

Is it not an option to subscribe again to Disney+ to see if you can then pay this bill off as perhaps there has to be an activae subscripition in place before you can do this ?

Re: Outstanding payment for cancelled Disney + restricting account

PS8 — Mon, 28 Oct 2024 17:21:39 GMT

Something similar happened to another sky user. They started another Disney + account but still couldn't pay the outstanding amount only the current bill

Re: Outstanding payment for cancelled Disney + restricting account

caesarome — Mon, 28 Oct 2024 17:26:25 GMT

Have you tried calling Sky on 150 from your mobile, say nothing when asked any questions by the bot.

Re: Outstanding payment for cancelled Disney + restricting account

Smg88 — Sat, 25 Jan 2025 21:43:46 GMT

Did you ever get this fixed as I am in the same situation. I've even called up to try and pay but sky say they can't. And say my account shouldn't be restricted but it is.