topic Re: Cancelled sky awaiting credit refund in Account & Billing

Cancelled sky awaiting credit refund

Redz88 — Fri, 17 Jan 2025 00:42:30 GMT

Hi i have not ling ago cancelled and am in £17.70 credit on my account

when or how long before i should receive this refund please?

Re: Cancelled sky awaiting credit refund

caesarome — Fri, 17 Jan 2025 05:32:15 GMT

@Redz88

When did you cancel ?

What was your last day with Sky ?

What date each month are you billed on ?

Re: Cancelled sky awaiting credit refund

Redz88 — Fri, 17 Jan 2025 06:41:21 GMT

i cancelled on the 6th nov 2024 and lst day was down on my email as being 20/11/2024

my bill date is the 8th of the month when it is taken

hope this helps thanks

Re: Cancelled sky awaiting credit refund

Daniel0210 — Fri, 17 Jan 2025 07:27:43 GMT

@Redz88
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Cancelled sky awaiting credit refund

Mr+Flibbles+86 — Fri, 17 Jan 2025 10:54:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cancelled sky awaiting credit refund

Rheax — Fri, 17 Jan 2025 14:52:08 GMT

Hello,

I am in the same position. Can someone help me please?

Thank you!

Re: Cancelled sky awaiting credit refund

Daniel0210 — Fri, 17 Jan 2025 14:54:52 GMT

@Rheax
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Cancelled sky awaiting credit refund

Redz88 — Fri, 17 Jan 2025 14:56:46 GMT

Hi payment method should be active and yes id like for refund to be arranged thanks

Re: Cancelled sky awaiting credit refund

Rheax — Fri, 17 Jan 2025 15:00:59 GMT

Hi,

Yes, it's showing as a credit on my account (£37.27). My payment method is still active. I cancelled my contract at the end of October. Surely it should have been credited back by now if it's meant to be 60 days from last day of connection which was 4th November.

If you could help me via the messaging team to get my refund in the next 3-5 days that would be great! Thank you!

Re: Cancelled sky awaiting credit refund

Lisa-P1987 — Fri, 17 Jan 2025 15:02:20 GMT

Hi there Rheax , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cancelled sky awaiting credit refund

Redz88 — Sun, 19 Jan 2025 03:24:21 GMT

yes it is showing as credit on my account and id like to arrange the refund

payment method is still active and also extra information as requested below

i cancelled on the 6th nov 2024 and lst day was down on my email as being 20/11/2024

my bill date is the 8th of the month when it is taken

hope this helps thanks

Re: Cancelled sky awaiting credit refund

Daniel0210 — Sun, 19 Jan 2025 05:29:42 GMT

@Redz88

Your issue was escalated to Sky and a chat invite was sent at 1054 17 January. You need to engage on that now.

You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Cancelled sky awaiting credit refund

Mr+Flibbles+86 — Mon, 20 Jan 2025 08:56:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Cancelled sky awaiting credit refund

shayfred — Sat, 25 Jan 2025 19:01:48 GMT

i'm having the same issue. pls could you advise?

Re: Cancelled sky awaiting credit refund

Daniel0210 — Sat, 25 Jan 2025 19:05:55 GMT

@shayfred
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. ** There are delays with this over the weekend **

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Cancelled sky awaiting credit refund

shayfred — Mon, 10 Mar 2025 20:13:09 GMT

thank you so much! can you help me escalate the messaging team pls? @Daniel0210

Re: Cancelled sky awaiting credit refund

caesarome — Mon, 10 Mar 2025 20:16:06 GMT

@shayfred .

To confirm that you see a credit on your account ?

Re: Cancelled sky awaiting credit refund

Daniel0210 — Mon, 10 Mar 2025 20:16:08 GMT

@shayfred

From my first reply to you…

please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Cancelled sky awaiting credit refund

shayfred — Mon, 10 Mar 2025 20:18:11 GMT

I can confirm and the payment method is still live @Daniel0210

Re: Cancelled sky awaiting credit refund

Daniel0210 — Mon, 10 Mar 2025 20:19:49 GMT

@shayfred
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014