topic Re: My bill in Account & Billing

My bill

Scott902 — Fri, 24 Jan 2025 11:22:53 GMT

I have just paid my bill on the app now it's saying I am 58 pound in credit just wondering what's going on thanks

Re: My bill

PandJ2020 — Fri, 24 Jan 2025 11:24:21 GMT

Probably because you've made an unnecessary manual payment - which counts against your next bill, not your current one.

The automated process will attempt to collect your current bill.

Re: My bill

Scott902 — Fri, 24 Jan 2025 11:27:50 GMT

I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill

Re: My bill

Daniel0210 — Fri, 24 Jan 2025 11:32:22 GMT

@Scott902

You should have a direct debit or continuous card payment set up as per the T's and C's you've agreed to.

Re: My bill

PandJ2020 — Fri, 24 Jan 2025 11:34:05 GMT

@Scott902 wrote:
I have stopped my direct debit and paying it through the app and it says I owe 0 on this months bill

We can't see your account as we're other customers here but it's a contract condition to have a continuous payment method. Dates will obviously be relevant.

Sky will likely use any card details to collect charges automatically even if you cancel your DD.

If your account is showing a credit then it does seem an unnecessary manual payment.

Re: My bill

Scott902 — Fri, 24 Jan 2025 11:50:25 GMT

I phoned them today and they said it's fine to pay it through the app

Re: My bill

PandJ2020 — Fri, 24 Jan 2025 12:00:20 GMT

@Scott902 wrote:
I phoned them today and they said it's fine to pay it through the app

Ok, they do seem quite lapse with the contractual requirements - but don't be surprised if the automated system does use any payment details if requested prior to any manual payment...

I believe restrictions are applied sooner if you pay in this way - as opposed to the 10 days grace for automated payments.

Re: My bill

caesarome — Fri, 24 Jan 2025 12:01:41 GMT

@Scott902

You really should restore your direct debit because if they can't take the payment and even if you have a credit in place your service might be restricted.

Re: My bill

Scott902 — Fri, 24 Jan 2025 12:58:45 GMT

I have already paid this month and they said I can pay it manually on the due date

Re: My bill

Scott902 — Sat, 25 Jan 2025 11:43:13 GMT

I have paid this months bill and they said my bill will be normal next month but I'm 58pound in credit they said they can't take another payment for this months bill as it's already been paid

Re: My bill

caesarome — Sat, 25 Jan 2025 12:59:20 GMT

@Scott902

If you have made a manual payment then you did not need to do this. The credit will be used to pay next months bill so going forward you do not need to make the payments as Sky will take it automatically from the payment method you have setup on your account,

Re: My bill

Scott902 — Sat, 25 Jan 2025 19:51:11 GMT

will they take this months payment by direct debit even tho I have paid it from the app thanks

Re: My bill

Mark39 — Sat, 25 Jan 2025 19:53:24 GMT

@Scott902 wrote:

will they take this months payment by direct debit even tho I have paid it from the app thanks

Potentially yes, depending on how close to your payment date you made the manual payment. It's best to avoid manual payments.

Re: My bill

Scott902 — Sat, 25 Jan 2025 19:56:34 GMT

They told me on the phone they haven't approached the bank yet to take the payment

Re: My bill

caesarome — Sat, 25 Jan 2025 19:57:41 GMT

@Scott902

On what date did you make the manial payment ?

What date are you billed on each month ?

Re: My bill

Scott902 — Sat, 25 Jan 2025 19:59:16 GMT

Should have been the 21st but paid it on the 24th because it said outstanding balance owing

Re: My bill

Scott902 — Sat, 25 Jan 2025 20:00:56 GMT

They told me they would not contact the bank to take the payment as my bill has already been paid for this month

Re: My bill

caesarome — Sat, 25 Jan 2025 20:12:50 GMT

Is your bill usually paid by a direct debit ?

Re: My bill

Scott902 — Sat, 25 Jan 2025 20:13:57 GMT

This was my first payment I made

Re: My bill

caesarome — Sat, 25 Jan 2025 20:17:27 GMT

OK, I will rephrase the question, what payment method do you have setup on your account as you must have supplied something when the order was placed.