topic Bill in Account & Billing

Bill

Kempy — Sat, 25 Jan 2025 11:14:49 GMT

I made a payment to my mobile account. However money went to tv account which has not been active for years. I was advised money would be refunded same day. However now appears as credit on my deactivated tv account. I require it to be transferred to correct mobile account please.

Re: Bill

SKY1992bf — Sat, 25 Jan 2025 11:20:15 GMT

@Kempy It can't be transferred what you need to do is pay the mobile bill again correctly

and then contact sky and get them to refund the tv account credit back to your bank (alternatively post back here on Monday and we can ask the messaging team to contact you via the forum if you prefer)

Re: Bill

Daniel0210 — Sat, 25 Jan 2025 11:26:00 GMT

@Kempy

Have you not got a direct debit or continuous card payment method set up, which would have prevented this? T's and C's state that this payment method should be used.