topic Re: Change email in Account & Billing

Change email

StuMacD — Fri, 24 Jan 2025 22:57:58 GMT

my girlfriend got me sorted with a contract with sky for my new phone ! Previously she used my email to try and set me up but changed my mind , I've had to use a email of hers to set my account up

It won't let me change it to my email as says it's in use so how can I rectify this?

thank you

Re: Change email

caesarome — Sat, 25 Jan 2025 05:37:07 GMT

@StuMacD

Is the email in use on another account as per the message and whose email address are you trying to change it to ?

Re: Change email

StuMacD — Sat, 25 Jan 2025 08:24:49 GMT

Yes the email I want to change it to is already in use when she set up an account last year but would like to use this email for my phone now

Re: Change email

caesarome — Sat, 25 Jan 2025 09:56:49 GMT

If the email is already in use on another account then it can't be used on your account I'm afraid.

One way around this would be to set up a filter on it so emails are forwarded to this other email address.