Switch to a previously used email account

Matt250 — Fri, 24 Jan 2025 15:55:04 GMT

I have recently re-signed with Sky after leaving and going to Virgin. I inadvertantly set up my new sky order (and therefoe an account) under my Virgin media email address which will expire after I leave Virgin. I therefore want to change my new account email address (@ntlworld.com) to my previously used one (@gmail.com) but it seems that Sky has kept this active even tho there's no products for the last 18month which is preventing me from being able to change my "new" account to my @Gmail.com email. Any thoughts?

Re: Switch to a previously used email account

caesarome — Fri, 24 Jan 2025 16:09:33 GMT

All you should need to do is to login to your previous Sky account and remove the email address from it as doing so should then free it up allowing it to then be used to replace your ntlworld one in your new account.

topic Switch to a previously used email account in Account & Billing

Switch to a previously used email account

Re: Switch to a previously used email account