topic Re: Can I have my sky back on in Account & Billing

Can I have my sky back on

Liampink — Fri, 24 Jan 2025 12:59:44 GMT

I want my sky back on

Re: Can I have my sky back on

Liampink — Fri, 24 Jan 2025 13:03:49 GMT

I really need help getting my sky back on as I'm not in debt with you guys anymore

Re: Can I have my sky back on

Daniel0210 — Fri, 24 Jan 2025 13:03:57 GMT

@Liampink
Is it restricted due to a missed payment? Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

Re: Can I have my sky back on

caesarome — Fri, 24 Jan 2025 13:12:11 GMT

@Liampink wrote:
I really need help getting my sky back on as I'm not in debt with you guys anymore

We are customers here @Liampink so if you have just paid an oustanding bill you do need to setup your monthly payment method again and then wait until the banks clear the payment.

Re: Can I have my sky back on

Mark39 — Fri, 24 Jan 2025 13:25:19 GMT

@Liampink how long had your bill been outstanding?

Re: Can I have my sky back on

Liampink — Fri, 24 Jan 2025 13:36:09 GMT

For a few years now and I have just paid it off

Re: Can I have my sky back on

Daniel0210 — Fri, 24 Jan 2025 13:38:09 GMT

@Liampink wrote:

For a few years now and I have just paid it off

In that case the line from my previous post applies…

It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Re: Can I have my sky back on

Liampink — Fri, 24 Jan 2025 13:39:16 GMT

But how do I get it back on even tho I'm not in debt anymore

Re: Can I have my sky back on

caesarome — Fri, 24 Jan 2025 13:40:41 GMT

If you haven't paid a Sky bill for a few years then you might not be able to, have you tried calling Sky about this ?

Re: Can I have my sky back on

Daniel0210 — Fri, 24 Jan 2025 13:41:04 GMT

@Liampink

You need to speak to Sky but if you've been in arrears for years they will possibly decline believing you are a poor payment risk.

Re: Can I have my sky back on

SKY1992bf — Fri, 24 Jan 2025 13:43:13 GMT

@Liampink wrote:
But how do I get it back on even tho I'm not in debt anymore

@Liampink you would need to call sky and ask about the possibility of them allowing you to rejoin but they are likely to see it has too greater risk because of your poor payment history and refuse