topic Re: Sky Sports trial - how do I cancel? in Account & Billing

Sky Sports trial - how do I cancel?

slipd — Fri, 24 Jan 2025 11:21:45 GMT

Hi guys,

I took out a 1 month trial of Sky Sports yesterday and I've had the welcome/terms email etc.

How do I cancel or at least stop the inevitable auto-renewal? I've been on LIve Chat all morning and after eventually chatting to an agent to transfered me to another 'bot' chat , that then proceeded to mug me off with a load of repeat ID questions before telling me if was busy and that they were unable to connect me with an agent right now 🙄

I don't have time for this. I thought you were meant to be able ot manage your subs etc., from you account?!

Thanks.

Re: Sky Sports trial - how do I cancel?

Daniel0210 — Fri, 24 Jan 2025 11:24:33 GMT

@slipd
To remove part of your TV package you need to give 31 days notice so you'll probably be charged for some days. Make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky (the lines will be extremely busy due to the storm) or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: Sky Sports trial - how do I cancel?

PandJ2020 — Fri, 24 Jan 2025 11:25:22 GMT

@slipd wrote:
I don't have time for this. I thought you were meant to be able ot manage your subs etc., from you account?!

Nope - you have to call to give notice to cancel.

If it's a 1 month trial then you have to give that notice immediately to avoid charges.

Re: Sky Sports trial - how do I cancel?

slipd — Fri, 24 Jan 2025 11:34:25 GMT

Cool - should be alright cancelling today shouldn't I? Only claimed it yesterday.

Re: Sky Sports trial - how do I cancel?

PandJ2020 — Fri, 24 Jan 2025 11:35:42 GMT

@slipd wrote:
Cool - should be alright cancelling today shouldn't I? Only claimed it yesterday.

Yes. Billing is pro-rata so if you use 1 day past the trial then you'll be charged for 1 day. (However, the billing process complicates matters as billing is monthly in advance - which means you may pay for the next month even under notice - the following bill will generate a credit)

Re: Sky Sports trial - how do I cancel?

slipd — Fri, 24 Jan 2025 13:47:48 GMT

All sorted through a really helpful agent on WhatsApp. I've got the Sports until 23/03, and after then - it cancels, no charge 😎

Thanks!

Re: Sky Sports trial - how do I cancel?

caesarome — Fri, 24 Jan 2025 13:59:48 GMT

@slipd wrote:

All sorted through a really helpful agent on WhatsApp. I've got the Sports until 23/03, and after then - it cancels, no charge 😎

Be careful because as stated above more often than not you would need to give 31 days notice to cancel a trial like this as they don't usually cancel automatically.

Re: Sky Sports trial - how do I cancel?

slipd — Fri, 24 Jan 2025 14:40:23 GMT

I hear you... don't know why the WhatsApp agent would be that deceitful/dishonest then after I reiterated that I didn't want to get any additional charges? I won't get rid of the chat for now 😉

I've been explicitly told that the trial will end on the 23/03 and they'll be no charge, as I was only on a trial in the first place. There was an offer to end the trial with immediate effect but because I was within the cooling off period of the trial, I would lose access. Again, all in the chat. Fingers crossed it all work out.