https://helpforum.sky.com/t5/Account-Billing/Billing-Issue/m-p/4890719#M243672 <P>I've had a phone connection problem in my flat. Sky engineer has come on Tuesday and said that Openreach needs to come. When I asked if the activation has started, he said it'll only start when it's connected. Today, an engineer from Openreach came and fixed the problem. Sky broadband has just been activated today. So it should start as of today. But when I look at the invoice, I’ve seen that it has already been activated as if nothing went wrong. Could you advise on this please?</P> Thu, 23 Jan 2025 20:28:02 GMT AB92 2025-01-23T20:28:02Z https://helpforum.sky.com/t5/Account-Billing/Billing-Issue/m-p/4890719#M243672 <P>I've had a phone connection problem in my flat. Sky engineer has come on Tuesday and said that Openreach needs to come. When I asked if the activation has started, he said it'll only start when it's connected. Today, an engineer from Openreach came and fixed the problem. Sky broadband has just been activated today. So it should start as of today. But when I look at the invoice, I’ve seen that it has already been activated as if nothing went wrong. Could you advise on this please?</P> Thu, 23 Jan 2025 20:28:02 GMT https://helpforum.sky.com/t5/Account-Billing/Billing-Issue/m-p/4890719#M243672 AB92 2025-01-23T20:28:02Z https://helpforum.sky.com/t5/Account-Billing/Billing-Issue/m-p/4890751#M243675 <P>You should receive compensation automatically for the period you were without a service - see this guide:&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Thu, 23 Jan 2025 20:54:40 GMT https://helpforum.sky.com/t5/Account-Billing/Billing-Issue/m-p/4890751#M243675 Mark39 2025-01-23T20:54:40Z