topic Re: Cancellation issue in Account & Billing

Cancellation issue

RyanJames — Thu, 23 Jan 2025 20:37:19 GMT

So I've tried to cancel sky TV/broadband tonight, waited ages for a human to talk to, finally got one. Great

I Specified I want to fully cancel everything, went through the process, answered questions, agreed terms and conditions etc.

Then the agent closed off the chat with no confirmation of the cancellation or any details or info.

Received an email confirming the cancellation but it only shows that TV has been removed from package.. also email says " as you're keeping sky broadband and talk, the contract will continue on same terms"...

Really frustrating wasting an hour+ of my time and it's not what I wanted and also no mention of price/contract terms going forward for TV/talk if I did keep them I'm totally unaware.

Anyone had anything similar? And can anyone help? Or am I obliged to go through the whole process again?? 🙈

Thanks

Re: Cancellation issue

Daniel0210 — Thu, 23 Jan 2025 20:39:24 GMT

@RyanJames

Quickest way is to call.

Regarding cancellation of broadband/Talk you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Cancellation issue

RyanJames — Thu, 23 Jan 2025 20:50:45 GMT

Thanks for the quick response.

In the correspondence I had with web chat, there was no discussion of any cancellation fee. I just got a message saying you have been with us 2 years and passed onto loyalty, I refused the offer of a cheaper monthly payment and proceeded with cancellation. Assuming, as I requested, that I was cancelling everything.

I will have to ring I suppose, just around work hours was inconvenient.

Thanks