topic Re: Account in credit (another one!) in Account & Billing

Account in credit (another one!)

drgadfgadgf — Thu, 23 Jan 2025 20:06:54 GMT

I cancelled my Sky TV and broadband in November. All requested equipment was returned and I've not been advised of any issues. My acccount shows £47 in credit and it sounds like I should have been be refunded 6 weeks after cancellation. The bank account i paid my bills with is still active.

When should i expect to see this reunded?

thanks

Tim

Re: Account in credit (another one!)

Daniel0210 — Thu, 23 Jan 2025 20:17:29 GMT

@drgadfgadgf
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if that's what you want to do.

Re: Account in credit (another one!)

drgadfgadgf — Thu, 23 Jan 2025 20:22:49 GMT

yes please

Re: Account in credit (another one!)

Daniel0210 — Thu, 23 Jan 2025 20:24:19 GMT

@drgadfgadgf
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit (another one!)

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:14:39 GMT

Thanks for escalating this. We’ve sent an invite to chat.