topic Re: admin fee £10 in Account & Billing

admin fee £10

Duncan112 — Thu, 23 Jan 2025 18:30:40 GMT

I've renegiated my charges with Sky and at the end of the call I was told there was a £10 Broadband Admin Fee.

I said I wasn't happy to pay this and the manager waived the amount for me.

I have now been charged this on my invoice

Why is a persons word not kept these days?

Re: admin fee £10

Daniel0210 — Thu, 23 Jan 2025 18:35:52 GMT

@Duncan112

You will have to call Sky and get them to listen back on your original call. Firstly though have you checked your future bills to see if it's been reimbursed as a credit?!

Re: admin fee £10

Duncan112 — Thu, 23 Jan 2025 19:15:36 GMT

How come the webchat is never available....

Re: admin fee £10

caesarome — Thu, 23 Jan 2025 19:23:35 GMT

@Daniel0210 wrote:

Firstly though have you checked your future bills to see if it's been reimbursed as a credit?!