topic Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider in Account & Billing

How to claim refund of credit on Broadband bill after switching from Sky to another provider

Greenhills — Thu, 23 Jan 2025 11:46:36 GMT

Hi,

I switched to another provider from Sky in Oct last year.

There is a credit on my bill which I would like to get refunded, but I can't see any options to do this when logged in.

Any help greatly appreciated 🙂

Thanks

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Chrisee — Thu, 23 Jan 2025 12:02:46 GMT

@Greenhills see https://www.sky.com/help/articles/switching-credit-offer

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Greenhills — Thu, 23 Jan 2025 12:04:20 GMT

Hi @Chrisee

thanks, but I have moved away from Sky broadband to another provider, not to Sky

Thanks again

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Chrisee — Thu, 23 Jan 2025 12:26:18 GMT

@Greenhills Sorry misunderstood your post Sky will automatically pay the credit back to your bank in a few weeks but if you want it quicker call them.

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Greenhills — Thu, 23 Jan 2025 12:30:06 GMT

Hi @Chrisee ,

unfortunately can't find a contact number

Thanks

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Chrisee — Thu, 23 Jan 2025 12:52:49 GMT

@Greenhills OK I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Greenhills — Thu, 23 Jan 2025 12:56:42 GMT

Thanks very much @Chrisee 🙂

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Mr+Flibbles+86 — Thu, 23 Jan 2025 12:57:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Greenhills — Thu, 23 Jan 2025 13:09:42 GMT

Thanks @Chrisee @Mr+Flibbles+86 - all sorted now

Thanks again 🙂