topic Re: I do not want Sky Cinema in Account & Billing

I do not want Sky Cinema

Barbara38 — Mon, 30 Dec 2024 13:42:42 GMT

I have not asked for nor do I want Sky Cinema in my package. Please cancel with immediate effect

Re: I do not want Sky Cinema

Daniel0210 — Mon, 30 Dec 2024 13:44:47 GMT

@Barbara38
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: I do not want Sky Cinema

Lizwhizz — Thu, 23 Jan 2025 11:46:40 GMT

I have spoken to your help centre as shown, to cancel Sky Cinema and they confirmed that it would be cancelled so why am I being billed ?

Re: I do not want Sky Cinema

Daniel0210 — Thu, 23 Jan 2025 11:53:27 GMT

@Lizwhizz
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Most likely reason is you were still in the notice period of 31 days. Remember that bills are generated 14 days before your payment date.