https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/4889952#M243592 <P>Hi</P><P>we terminated part of our agreement with you and returned our equipment weeks ago. I've received a snotty email from you saying you have charged me- can you please tell me exactly which piece of equipment you believe I have failed to return?</P> Thu, 23 Jan 2025 08:30:02 GMT Jane+3011 2025-01-23T08:30:02Z https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/4889952#M243592 <P>Hi</P><P>we terminated part of our agreement with you and returned our equipment weeks ago. I've received a snotty email from you saying you have charged me- can you please tell me exactly which piece of equipment you believe I have failed to return?</P> Thu, 23 Jan 2025 08:30:02 GMT https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/4889952#M243592 Jane+3011 2025-01-23T08:30:02Z https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/4889953#M243593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2865394">@Jane+3011</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P><BR /><STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team. <BR /><BR />If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.</P> Thu, 23 Jan 2025 08:31:23 GMT https://helpforum.sky.com/t5/Account-Billing/Leaving-sky/m-p/4889953#M243593 Daniel0210 2025-01-23T08:31:23Z