topic Extortionate bill in Account & Billing

Extortionate bill

Trevor40 — Thu, 23 Jan 2025 02:11:11 GMT

I am on holiday in Jamaica .. read all the text messages about charges .. my normal bill is £56 ... I have been charged £240 ... this is ridiculous it actually feels like I have been robbed .. the explanation about spend caps etc are just not at an easy level to understand.... I will take this all the way as this is scandalous fleecing of monies

Re: Extortionate bill

GD1 — Thu, 23 Jan 2025 03:10:06 GMT

@Trevor40 Your duplicate thread has been removed

The costs of calls and Text in another country are freely available to customers on the website. https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt94039f0721289edb/67768779eed853b4e493b8ad/download?disposition=inline

Failure to be aware of such charges is your error, threats to take the issue further won't absolve you of the charges you accrued

Re: Extortionate bill

caesarome — Thu, 23 Jan 2025 06:27:53 GMT

@Trevor40 wrote:

I am on holiday in Jamaica .. read all the text messages about charges

The charges are:

£2.16 per mb of Data (not Gb)

£2.16 per minute Calls to local or UK mobile and landline numbers

£1.80 per minute to receive calls

£0.50 per text message to UK numbers and mobiles

£0.58 per picture message(MMS)

All available via the tariff guide

Re: Extortionate bill

TimmyBGood — Thu, 23 Jan 2025 09:00:12 GMT

@Trevor40

Unfortunately that represents only about 100Mb of data, which a mobile can consume in a few minutes on background tasks, let alone anything actually instigated by a user. Letting a phone with data switched on near a cellular network in any country not covered by £2 per day 'roaming' is just incredibly expensive, and in the Caribbean only the handful of European overseas territories have £2 roaming.