topic Re: Broadband renewal admin fee in Account & Billing

Broadband renewal admin fee

Brian+Worboys — Tue, 21 Jan 2025 23:42:21 GMT

Charged £10 admin fee when renewing my broadband contract.Told not negotiable but as a VIP member I thought I was not liable for admin fees.

Re: Broadband renewal admin fee

Daniel0210 — Wed, 22 Jan 2025 03:51:40 GMT

@Brian+Worboys

Nearly all customers are designated as VIP customers. My son joined Sky TV and Broadband in December and is already a VIP.

Admin fees are normal and it is usually £10 per deal. Unless the fees weren't mentioned in the original call by the agent they are payable I'm afraid. If not mentioned then call Sky and ask them to listen back on the call and the fees should be credited back to you.

Re: Broadband renewal admin fee

caesarome — Wed, 22 Jan 2025 05:38:36 GMT

@Brian+Worboys wrote:

but as a VIP member I thought I was not liable for admin fees.

All customers have VIP on their accounts so even customers that have just had their services will have it so it counts for nothing when it comes to billing issues such as this.