topic Re: Refund in Account & Billing

Refund

Vlad11 — Tue, 21 Jan 2025 18:24:12 GMT

Could you please tell me when are you going to refund my money?

Re: Refund

Daniel0210 — Tue, 21 Jan 2025 18:26:33 GMT

@Vlad11
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Money for what?

Re: Refund

caesarome — Tue, 21 Jan 2025 19:47:01 GMT

@Vlad11

Do you see a credit on your account because if you do then it is this that can be refunded.

Re: Refund

Lisa302 — Tue, 21 Jan 2025 21:29:55 GMT

I also have credit on my account after my account has been closed, I was told my refund would be processed to my account for 15th Jan....still waiting and then passed from pillar to post when try to call them! Really frustrating as it's not a small amount of money!! How do I get this back??

Re: Refund

caesarome — Tue, 21 Jan 2025 21:37:43 GMT

@Lisa302

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Refund

Lisa302 — Tue, 21 Jan 2025 21:42:14 GMT

Thank you for taking the time to reply! And thank you for your help ☺️

Re: Refund

Tom-W19 — Wed, 22 Jan 2025 09:07:05 GMT

Thanks for escalating. We've sent an invite to @Vlad11 and @Lisa302.

Credit Refund

Lisa302 — Thu, 15 May 2025 10:21:51 GMT

I cancelled my Sky Subscription/Account last year, I still have credit on my account that I'd like returned to me but it's proving very difficult to get hold of anyone or have someone respond....can someone help with this please ✌🏼

Re: Credit Refund

Daniel0210 — Thu, 15 May 2025 10:25:43 GMT

@Lisa302

What was the outcome of the chat invite you were sent back in January?

Re: Refund

Lisa302 — Thu, 15 May 2025 10:27:56 GMT

I don't believe I got a response, or the chat was ended before anything was resolved.

Re: Refund

Daniel0210 — Thu, 15 May 2025 10:36:42 GMT

@Lisa302

Is the amount still showing as a credit on your old Sky account and is the payment method still active?

If we escalate it to Sky again are you going to be able to participate?