topic Re: ‘Account already linked’ issue with Sky ID in Account & Billing

‘Account already linked’ issue with Sky ID

Hope20 — Tue, 21 Jan 2025 19:04:58 GMT

Hiya, im having issues linking my sky ID. When I go though the process of linking my ID it says 'account already linked', however I can't access any of bills, any of my sky mobile products or any features of the my sky app as it says 'this page is restricted' I How can I go about fixing this?

Re: ‘Account already linked’ issue with Sky ID

caesarome — Tue, 21 Jan 2025 19:45:02 GMT

@Hope20 wrote:

it says 'this page is restricted'

That suggests you might be using the wrong login details so are you sure you are using your main one that you have setup for your account ?

Re: ‘Account already linked’ issue with Sky ID

Hope20 — Tue, 21 Jan 2025 19:51:36 GMT

I've only ever had one account, the one I set up when I purchased a laptop with sky mobile. When I log in it tells me to finish setting up my account, I follow the instructions using my bank info ect and it says the account has already been linked and im good to go. But when I try to look at my bills it says to finish setting up my account and makes me do the whole thing again!

Re: ‘Account already linked’ issue with Sky ID

caesarome — Tue, 21 Jan 2025 20:01:31 GMT

We can arrange some help for you via Sky's messaging team if you want as they will send you a private message via here but it will not be until sometime tomorrow now so let us know if you would like this actioned ?

Re: ‘Account already linked’ issue with Sky ID

BobyX — Sat, 18 Apr 2026 08:32:22 GMT

I have axactly the same issue. It must be a glish on Sky app and not our fault, wrong login etc. It should be fixed by Sky as it is really annoying. I tried to use 'get help' opition on Sky ap but it gives you endless list of some useless tips, no live chat with an assistant or any real help available. This is not acceptable, I'm unable to access my bills which are misteriously sky high.

Re: ‘Account already linked’ issue with Sky ID

caesarome — Sat, 18 Apr 2026 09:01:21 GMT

@BobyX

As per the post above yours would you like to be contacted via Skys messaging team about this ?