topic Re: Unable to get free cinema tickets in Account & Billing

Unable to get free cinema tickets

Dobin1 — Tue, 31 Dec 2024 11:35:30 GMT

I have been trying for 20 minutes to speak to someone about free cinema tickets with my new sky package. Help.

Re: Unable to get free cinema tickets

oldfella — Tue, 31 Dec 2024 11:45:08 GMT

@Dobin1 wrote:

I have been trying for 20 minutes to speak to someone about free cinema tickets with my new sky package. Help.

Hi @Dobin1

You need to use the My Sky VIP App

https://www.sky.com/watch/vue-tickets?irct=sky-cinema-discovery-vuetickets-learnmore#synopsis

Re: Unable to get free cinema tickets

lettice — Tue, 31 Dec 2024 11:56:40 GMT

To claim your free Vue cinema tickets;

Open the MySky app on your phone or tablet.
Select Sky VIP in the bottom right, then tap the Your Vue Tickets tile (Something not working? Try reinstalling the app).
Enter Confirm your email, read and accept the T&Cs and click Claim your codes.
You’ll see two codes – each lets you book one standard seat.
Copy the codes or make a note of them and go to myvue.com.
Find a film you want to watch, select your cinema location and choose your seat type: Regular, Saver or Super Saver.
At the seat selection stage enter your code(s) and go through to checkout.

Also, have a read of this Sky help article that takes you through the process and which kind of tickets you can claim;

https://www.sky.com/help/articles/sky-cinema-vue-tickets

Re: Unable to get free cinema tickets

lynne78 — Tue, 21 Jan 2025 16:43:58 GMT

Vue tile not showing. How do I claim free tickets. Have Sky stopped offering this?

Re: Unable to get free cinema tickets

caesarome — Tue, 21 Jan 2025 16:54:43 GMT

@lynne78

Do you have the movies package on your account ?

Re: Unable to get free cinema tickets

lynne78 — Wed, 22 Jan 2025 14:58:53 GMT

Yes, everything is as it should be, no difference to when I last accessed the Vue tickets in Nov 24. I emailed Sky, who replied, very promptly I mifht add, with a load of reasons why it wasn't showing.None of which wer applicable to me. Had a look this morning........ and there it was, back again!