topic Re: Payment in Account & Billing

Payment

Annemarie+hayden — Tue, 21 Jan 2025 16:45:22 GMT

Payed 2 payments for my broad band would like a refund for the 89 pound as it a bill money

Re: Payment

Daniel0210 — Tue, 21 Jan 2025 16:46:55 GMT

Have you made an unnecessary manual payment by mistake?

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Payment

Annemarie+hayden — Tue, 21 Jan 2025 16:48:18 GMT

I didn't realise just paid it mamual

Re: Payment

Daniel0210 — Tue, 21 Jan 2025 16:50:28 GMT

@Annemarie+hayden

Presumably you have a direct debit or card payment set up which is required by Sky. Is the overpayment showing as a credit yet?

Re: Payment

Annemarie+hayden — Tue, 21 Jan 2025 17:29:29 GMT

Yes apply for refund

Re: Payment

Daniel0210 — Tue, 21 Jan 2025 17:42:54 GMT

@Annemarie+hayden
To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later or maybe tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment

Annemarie+hayden — Tue, 21 Jan 2025 17:45:49 GMT

Yes it showing as credit would like it transferred to my bank please

Re: Payment

Daniel0210 — Tue, 21 Jan 2025 17:47:25 GMT

@Annemarie+hayden

As per my last post you need to wait for a chat invite.

Re: Payment

Tom-W19 — Wed, 22 Jan 2025 09:06:03 GMT

Thanks for escalating. We've sent an invite to @Annemarie+hayden.