topic Re: Broadband payment in Account & Billing

Broadband payment

Honeypie61 — Tue, 21 Jan 2025 13:35:50 GMT

Sky broadband have taken 2 lots of£64 out of my bank. And now I haven't got enough to pay other bills

Re: Broadband payment

Daniel0210 — Tue, 21 Jan 2025 13:38:27 GMT

Have you made an unnecessary manual payment?

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Broadband payment

Honeypie61 — Tue, 21 Jan 2025 13:40:04 GMT

It's showing up in credit now

Re: Broadband payment

Honeypie61 — Tue, 21 Jan 2025 13:41:01 GMT

It's showing up in credit now. How do I get 1 lot back

Re: Broadband payment

Daniel0210 — Tue, 21 Jan 2025 13:41:29 GMT

@Honeypie61
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Broadband payment

Daniel0210 — Tue, 21 Jan 2025 13:46:20 GMT

Now escalated @Honeypie61

Re: Broadband payment

Mr+Flibbles+86 — Wed, 22 Jan 2025 09:04:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.