topic Final bill in Account & Billing

Final bill

HOGG44 — Tue, 21 Jan 2025 06:04:26 GMT

Trying to get a final bill from sky showing early termination charges to give to my new supplier.

Re: Final bill

caesarome — Tue, 21 Jan 2025 06:24:05 GMT

@HOGG44

Your final bill when it is available will be shown here:

https://www.sky.com/bill/tv-broadband-talk

Re: Final bill

HOGG44 — Thu, 23 Jan 2025 08:09:44 GMT

Hi I'm after a paper version of my bill, where would I get this. Thanks

Re: Final bill

PandJ2020 — Thu, 23 Jan 2025 08:16:39 GMT

@HOGG44 wrote:
Hi I'm after a paper version of my bill, where would I get this. Thanks

You would have to call Sky. There's a charge for paper bills.

Re: Final bill

pat1961uk — Thu, 23 Jan 2025 20:45:36 GMT

Hi,

Can I ask how long does it take to get issued with your final bill?

We switched from Sky Broadband on the 16th, and the only thing we have received is an e-mail from Sky when we signed up to our new provider.

Thanks for any help.

Re: Final bill

Mark39 — Thu, 23 Jan 2025 20:52:48 GMT

@pat1961uk wrote:

Hi,

Can I ask how long does it take to get issued with your final bill?

We switched from Sky Broadband on the 16th, and the only thing we have received is an e-mail from Sky when we signed up to our new provider.

Thanks for any help.

Bills continue to be generated as normal, two weeks before your payment date, right up to the date your services actually end. If you normally pay at the end of the month, it's likely therefore that you'll get a bill for a period after your switch was completed, but Sky will refund any overpayment from the end date.

Re: Final bill

pat1961uk — Thu, 23 Jan 2025 21:02:42 GMT

Thanks for the quick reply.

Our payment day is the 11th, so does that mean we need to wait another week for the final bill to be issued?

What about returning the hub, the e-mail said they who send us something to return it or we would be charged, nothing received.

Thanks.

Re: Final bill

caesarome — Thu, 23 Jan 2025 22:21:36 GMT

@pat1961uk wrote:

Our payment day is the 11th, so does that mean we need to wait another week for the final bill to be issued?

You should be able to see what will be your final bill on the future bills section so you should see a credit on it.

@pat1961uk wrote:

What about returning the hub, the e-mail said they who send us something to return it or we would be charged, nothing received.

If they want the hub back they should send you some packaging to use or if you are able to to you can print your own return label so you can use your own packaging as this link should help you to do this:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.