topic Broadband cancellation in Account & Billing

Broadband cancellation

Willi1 — Mon, 20 Jan 2025 20:11:27 GMT

Hi can you confirm my broadband service has now been cancelled

my new provider zzoomm sent 5he switch message on my account on Saturday 18.01.24 I've rang your support line tonight who said they would send me a text, which they havent

Re: Broadband cancellation

MarkGoldsmith — Mon, 20 Jan 2025 20:13:17 GMT

@Willi1 this is a community forum of other Sky customers so no one can tell you that on here.

If your service was terminated it should show in your My Sky account, as it will have a date on the bill when the services were terminated, and more than likely a credit appearing on the next bill.

Re: Broadband cancellation

Willi1 — Mon, 20 Jan 2025 20:24:14 GMT

Zoom said Sky did not except the automated switch cancellation message and there's nothing else zzooom can do... I've contact Sky support this evening and they said they would put through a manual cancellation request.. and then send me a text to confirm this has been done... but I've received nothing yet

how long does it take for this to happen