topic Re: waiting for refund in Account & Billing

waiting for refund

temps64 — Mon, 20 Jan 2025 16:05:00 GMT

waiting for refund

Re: waiting for refund

caesarome — Mon, 20 Jan 2025 16:08:24 GMT

@temps64

What is this refund from and do you see a credit on your account ?

waiting for refund account in credit cancelled sky

temps64 — Mon, 20 Jan 2025 16:19:37 GMT

cancelled sky account in credit payment details deleted how to get my monet

Re: waiting for refund account in credit cancelled sky

Daniel0210 — Mon, 20 Jan 2025 16:28:25 GMT

@temps64
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If, as you state, the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do.

Re: waiting for refund

temps64 — Mon, 20 Jan 2025 16:35:44 GMT

would like a cheque

Re: waiting for refund

PandJ2020 — Mon, 20 Jan 2025 16:41:41 GMT

@temps64 wrote:
would like a cheque

@Daniel0210 wrote:
1) you can call Sky to get a cheque raised or

Re: waiting for refund

Daniel0210 — Mon, 20 Jan 2025 16:43:30 GMT

@temps64

Then you'll need to call Sky.