topic Re: Overcharged in Account & Billing

Overcharged

Dharmistha — Mon, 20 Jan 2025 14:32:51 GMT

I was overcharged for 35 euros in my second month of joining sky which is today

they never told me about this

they said it would be 40 euros a month

but then when I asked customer service

my first month was 27 days so I was chnarged 40 euros

For current month I was charged 75 euro as this month it was 31 days so 35 euros extra for 4 days

some way of scamming customers

35 euros prorated charges for 4 days

and they said next month will be 40 euro

Below attached is email from sky saying 40 euros per month evry month for 24 months

0 % transparency with customers

ways of scamming customers

see the below attached email screenshot from sky

please send me my refund now sky

i dont Recommend sky

virgin media is much more transparent with customers

Re: Overcharged

Mark39 — Mon, 20 Jan 2025 14:50:32 GMT

Hard to fathom with no access to your account history or your bills. If you post an image of the bills in question, we may be able to make sense of them. Don't include any personalised information such as your Sky account number.

Re: Overcharged

Dharmistha — Mon, 20 Jan 2025 14:53:02 GMT

What bill

I am showing how much I was promised at the time

Re: Overcharged

Dharmistha — Mon, 20 Jan 2025 15:01:24 GMT

Here is my bill of 74 euros

after promising 40 per month

sky is scamming customers

and one of the sales associate also agreed that I was not told about the terms and will only refund 20 euros

I the below screenshots they agreed that I was not informed and still they will only refund 20 euros

i need full refund of 35 euros

Re: Overcharged

Mark39 — Mon, 20 Jan 2025 15:25:11 GMT

Best pursue it directly with Sky, then. We're predominantly a customer Community.

Re: Overcharged

Daniel0210 — Mon, 20 Jan 2025 15:25:13 GMT

@Dharmistha

Firstly you aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The two sections of the bill doesn't show the dates they refer to but one is the €40 you were expecting and the other is less.

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Overcharged

Dharmistha — Mon, 20 Jan 2025 15:32:18 GMT

I am contacting sky there is no help from them