Keep being cut off from pay for use services.

ChrisE1961 — Mon, 20 Jan 2025 13:52:44 GMT

I have been a Sky customer since 1993.
up till last October I was paying £120+ a month for broadband. TV package and sports etc etc.

circumstances changed and last November I downgraded my package. Basic package plus cinema and F1 only and no broadband. I also moved home.
since then Sky have been punishing me and I am so frustrated I am about to leave as I have reached the final straw.
every 3or4 weeks they cut me off. No access to the channels I pay for.
I call them up and I can spend hours. And I mean hours on the phone to get reconnected. It's always a computer issue at their end. Nobody can give me any explanation as to why. Everyone I speak to promises it won't happen again. Lat time it happened I was passed through 7 people until it was sorted. Permanently I was promised. And then on Friday 17/1/25 it happened again. (Funny it's always a Friday!)

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I just wish I could get the sorted once and for all. I'm getting too old for this

Moderator note: Removed inappropriate remarks.

Re: Keep being cut off from pay for use services.

Mark39 — Mon, 20 Jan 2025 13:59:21 GMT

@ChrisE1961 wrote:

every 3or4 weeks they cut me off. No access to the channels I pay for.

What on screen message do you see?

Re: Keep being cut off from pay for use services.

ChrisE1961 — Tue, 21 Jan 2025 00:02:01 GMT

To view this channel contact sky to upgrade your account.

topic Keep being cut off from pay for use services. in Account & Billing

Keep being cut off from pay for use services.

Re: Keep being cut off from pay for use services.

Re: Keep being cut off from pay for use services.