topic Re: Edenred Incentive Award not recognising account number in Account & Billing

Edenred Incentive Award not recognising account number

Emmms — Mon, 20 Jan 2025 10:17:59 GMT

I have received a Sky Incentive Award called Edenred. Came through the post as a mastercard. I have followed the instructions to activate this which entail visiting www.myedenredcards.co.uk/iac/sky and inputting the card serial number, my name, email and phone number.

This went through the first stage successfully but the last stage of activation is to input your Sky Account Number. I have been onto my Sky account and retrieved this (I have one for streaming and one for broadband), and neither numbers are being recognised. I double checked the account number on my welcome email and bill and they are 100% correct. Any advice on how I can solve this?

Re: Edenred Incentive Award not recognising account number

Lisa-P1987 — Mon, 20 Jan 2025 11:28:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Edenred Incentive Award not recognising account number

Choppers88 — Mon, 20 Jan 2025 18:56:24 GMT

Hi, I'm having the exact same issue so just wondering how you resolved?

Thanks.

Re: Edenred Incentive Award not recognising account number

Danno3 — Mon, 20 Jan 2025 22:20:06 GMT

I'm having the same issue, any help would be appreciated. Thanks

Re: Edenred Incentive Award not recognising account number

Joanieduke — Tue, 21 Jan 2025 19:46:06 GMT

@Emmms hiya. Did you manage to solve this problem? I'm still having trouble. Many thanks Laura

Re: Edenred Incentive Award not recognising account number

Tom-W19 — Wed, 22 Jan 2025 13:51:52 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Edenred Incentive Award not recognising account number

Joanieduke — Wed, 22 Jan 2025 14:04:53 GMT

@Tom-W19 Hiya. I still need help with this please.

Re: Edenred Incentive Award not recognising account number

Danno3 — Wed, 22 Jan 2025 14:09:23 GMT

I still need help with this

Re: Edenred Incentive Award not recognising account number

Choppers88 — Wed, 22 Jan 2025 14:44:27 GMT

I also still need help!

Re: Edenred Incentive Award not recognising account number

Daryl10 — Wed, 22 Jan 2025 17:49:02 GMT

Same issue also need help

Re: Edenred Incentive Award not recognising account number

Lewis2105 — Wed, 22 Jan 2025 20:56:28 GMT

I'm having the exact same issue

Re: Edenred Incentive Award not recognising account number

Emmms — Wed, 22 Jan 2025 22:15:41 GMT

I ended up calling Sky as advised but was on the phone for 30 minutes and sadly they were useless. It's like they didn't even know what the card was, took all the numbers, put me on hokd four times and then said oh sorry we can't help.

They told me to call Edenred directly and so I did and they helped me in under a minute. Told them the issue, they activated the card, told me my balance and gave me a pin so all sorted. I can't post the number here but I just googled it.

Re: Edenred Incentive Award not recognising account number

Joanieduke — Wed, 22 Jan 2025 22:26:03 GMT

Thank you

Re: Edenred Incentive Award not recognising account number

Freddy8 — Tue, 28 Jan 2025 15:19:50 GMT

I have had the same problem any advice would be welcome

Re: Edenred Incentive Award not recognising account number

Waldo273 — Tue, 04 Feb 2025 21:56:14 GMT

If you're still experiencing issues, please follow these steps:

Download the Edenred app from your mobile phone store (Google/Apple).
Create an account.
Once you've completed all the security steps, add your card to the account.

It took me approximately 10 minutes to complete the process.

Re: Edenred Incentive Award not recognising account number

Waldo273 — Tue, 04 Feb 2025 22:00:30 GMT

Please note

As of the 30th November 2023 we will be closing access to our online Prepaid Card MyAccount service.

For all future Prepaid MyAccount services, please download the MyEdenred App

Make the most of your Edenred Prepaid Card services and download the MyEdenred APP , available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features:

Balance checker
Retail map locators
Transaction history
Access to special promotions

Find out more about the app by clicking on the links below to download the app today:

Re: Edenred Incentive Award not recognising account number

Mark39 — Tue, 04 Feb 2025 22:32:52 GMT

@Waldo273 wrote:

Please note

As of the 30th November 2023 we will be closing access to our online Prepaid Card MyAccount service.

Who is 'we'?

Re: Edenred Incentive Award not recognising account number

Waldo273 — Tue, 04 Feb 2025 22:37:43 GMT

MyEdenred App

Re: Edenred Incentive Award not recognising account number

Waldo273 — Wed, 05 Feb 2025 11:51:32 GMT

contact detials as it is a hit and miss.

Customer Support

Re: Edenred Incentive Award not recognising account number

coggers1980121 — Sun, 27 Apr 2025 09:37:13 GMT

Has anyone actually got this card to work?

I cannot get the card to activate on the App, and have no pin number to use it?

Tried online to buy something but gets rejected.

App is useless and no contact details to get in touch with anyone.